call 1.888.BEAUTY1

bfcustomerservice@premiersalons.com

Monday through Friday 8am – 7pm CST
Saturday 10:30 a.m. - 7 p.m. CST

Please note: Location hours of operation vary by market. Please click here for store locations.

BEAUTYFIRST IN-STORE & SALON INFORMATION
BeautyFirst In-Store Merchandise Returns
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Most products may be returned for a full refund if returned within 30 days of purchase with a receipt.

Returnable products without a receipt will be issued a store credit for the current selling price.

The following products are not eligible for return:

~ Clearance Items
~ Opened Cosmetics
~ Nail Polish
~ Combs and Brushes
~ Hair Accessories - including extensions

Returned appliances are processed as follows:

~ Appliances  No cash or credit card refunds will be given on appliances; with a receipt, exchanges will be honored for the price listed on the original receipt; without a receipt, exchanges will be honored for the current selling price of the appliance at the time of exchange.

~ With a Receipt and Within 30 Days:
Purchases, excluding appliances, made with cash will be issued a cash refund.
Purchases, excluding appliances, made with a credit card will be refunded back to the original credit card.

~ Without a Receipt or After 30 Days:
No cash or credit card refunds will be given. Exchanges only.
The current selling price of the product being exchanged can be used toward another purchase on the day of the exchange only.

~ Defective appliances with a receipt after 30 days of purchase will be processed by the manufacturer's guidelines in their warranty/guarantee policy.

~ With each appliance purchase, BeautyFirst will provide an additional receipt with instruction outlining the warranty/guarantee of each appliance manufacturer.


BeautyFirst Gift Cards
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ALL GIFT CARDS ARE NON-REFUNDABLE.
WE DO NOT ACCEPT CHECKS.
ALL CLEARANCE SALES ARE FINAL.

If you are not given a receipt, or if you have any comments about our customer service, please call 1-800-926-7136.

Manufacturer restrictions do not allow us to discount: Frederic Fekkai, YSL Fragrances, Stella Care, Anastasia, REN, Murad, Bliss, Dermalogica, GHD, Borba, Phytologie, Jane Iredale, YSL, Debra Lippman.

BeautyFirst gift cards may be used for retail and/or salon services at any BeautyFirst location. However, we are unable to accept them as a form of payment for online purchases at this time. To check your gift card balance, please call Customer Service at 1.888.beauty1.


Salon Service Policy
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BeautyFirst delights in Customer Satisfaction. If you have had a service performed in one of our salons that did not meet your expectations, we want to know! We encourage you to call the Salon location requesting to speak to the manager. Please click here for store locations or call Customer Service with your concerns at 1.888.BEAUTY1.