call 1.888.BEAUTY1
customercare@beautyfirst.net
Monday through Friday 8am – 5pm CST
Please note: Location hours of operation vary by market. Please
click here for store locations.
BEAUTYFIRST IN-STORE & SALON
INFORMATION
Online Resolution Form
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Need to update your mailing address or email?
Do you have a question regarding your Rewards?
Do you have comments about your recent BeautyFirst experience?
Please use our online
resolution form. It will be sent directly to our Customer Service Department.
BeautyFirst In-Store Merchandise Returns
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Most
products may be returned for a full refund if returned within 30 days of purchase
with a receipt.
Returnable
products without a receipt will be issued a store credit for the current selling
price.
The following products are not
eligible for return:
~ Clearance Items
~ Opened Cosmetics
~ Nail Polish
~ Combs and Brushes
~ Hair Accessories
- including extensions
Returned appliances are processed as follows:
~ Appliances
may be returned within 14 days of purchase with a receipt.
~ Defective appliances
with a receipt may be exchanged within 30 days of purchase.
~ Defective
appliances with a receipt after 30 days of purchase will be processed by the
manufacturer's guidelines in their warranty/guarantee policy.
~ With each appliance
purchase, BeautyFirst will provide an additional receipt with instruction outlining
the warranty/guarantee of each appliance manufacturer.
BeautyFirst Gift Cards
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BeautyFirst gift cards may be used for retail and/or salon services at any
BeautyFirst location. However, we are unable to accept them as a form of payment
for online purchases at this time. To check your gift card balance, please call
Customer Service at 1.888.beauty1, ext. 708.
Salon Service Policy
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BeautyFirst delights in Customer Satisfaction. If you have had a service performed
in one of our salons that did not meet your expectations, we want to know!
We encourage you to call the Salon location requesting to speak to the manager. Please
click here for store locations or call Customer Service with your concerns
at 1.888.BEAUTY1, ext. 708.
Mail Orders
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Mail orders are available through any BeautyFirst retail location. Please
click here for store locations.
If you would like to reorder Urban Essentials Cosmetics, please
call 1.888.BEAUTY1 or contact
your local BeautyFirst.
