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Corporate Offices
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BeautyFirst
10610 E 26th Circle North
Wichita KS 67226

call 1.888.BEAUTY1

customercare@beautyfirst.net

Monday through Friday 8am – 5pm CST

Please note: Location hours of operation vary by market. Please click here for store locations.

BEAUTYFIRST IN-STORE & SALON INFORMATION

Online Resolution Form

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Need to update your mailing address or email?
Do
you have a question regarding your Rewards?
Do you have comments about your recent BeautyFirst experience?

Please use our online resolution form. It will be sent directly to our Customer Service Department.


BeautyFirst In-Store Merchandise Returns

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Most products may be returned for a full refund if returned within 30 days of purchase with a receipt.

Returnable products without a receipt will be issued a store credit for the current selling price.

The following products are not eligible for return:

~ Clearance Items
~ Opened Cosmetics
~ Nail Polish
~ Combs and Brushes
~ Hair Accessories - including extensions


Returned appliances are processed as follows:

~ Appliances may be returned within 14 days of purchase with a receipt.

~ Defective appliances with a receipt may be exchanged within 30 days of purchase.

~ Defective appliances with a receipt after 30 days of purchase will be processed by the manufacturer's guidelines in their warranty/guarantee policy.

~ With each appliance purchase, BeautyFirst will provide an additional receipt with instruction outlining the warranty/guarantee of each appliance manufacturer.



BeautyFirst Gift Cards

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BeautyFirst gift cards may be used for retail and/or salon services at any BeautyFirst location. However, we are unable to accept them as a form of payment for online purchases at this time. To check your gift card balance, please call Customer Service at 1.888.beauty1, ext. 708.



Salon Service Policy
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BeautyFirst delights in Customer Satisfaction. If you have had a service performed in one of our salons that did not meet your expectations, we want to know! We encourage you to call the Salon location requesting to speak to the manager. Please click here for store locations or call Customer Service with your concerns at 1.888.BEAUTY1, ext. 708.



Mail Orders
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Mail orders are available through any BeautyFirst retail location. Please click here for store locations.

If you would like to reorder Urban Essentials Cosmetics, please call 1.888.BEAUTY1 or contact your local BeautyFirst.

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